Alarm Callout System

Callout alarm

ICEL designed and commissioned an alarm callout system to summon the duty operator in the event of certain alarms being raised in an unattended factory. To ensure both good information, the system uses the cellphone network to text details of the fault to the duty operator. For reliability, backup equipment is included to send a voice message through the company's phone system.

ICEL tailored the callout system to the particular needs of factory staff. Selection of which alarms initiate a callout is critical. In the event of no operator response, escalation of the callout to a secondary or tertiary level has been tailored to meet the ideals of the staff.

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